About this programme
Occupational Skills: Conflict Management – QCTO Skills Programme The Occupational Skills: Conflict Management programme equips learners with the knowledge and practical skills to identify, manage and resolve conflict effectively in the workplace. Learners will develop skills in effective communication, understanding the causes of conflict, handling difficult situations, managing disagreements, negotiation and applying appropriate conflict-resolution techniques. The programme focuses on promoting positive working relationships, improving teamwork and creating a respectful and productive working environment. This course is suitable for supervisors, managers, team leaders, HR personnel, employees and individuals who wish to improve their conflict management and problem-solving skills.