Course Description

To identify and manage the resolution of conflict between
persons or parties in the workplace.
A qualified learner will be able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the
workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports

What You'll Learn

• Topic 1: Sources of
• conflict.
• Topic 2: Types of
• conflicts
• Topic 3: Strategies for
• conflict management.
• Topic 4: Techniques in
• conflict management.
• Topic 5: Conflict
• consequences analysis
• Topic 6: Emotional
• intelligence in conflict
• resolution
• Topic 7: Components of
• Conflict Resolution